Omnichannel customer communication
Every client message. One inbox.
WhatsApp, Instagram, email, voice and four more — answered by your team, helped by AI and automation.
For medium and large B2C businesses handling high volumes of client messages. Official WhatsApp Business API · POPIA compliant.
Right now, messages land in nine different places.
Some get answered. Some do not.
13 unanswered since Friday
One of those thirteen is Thami. She saw your advert this afternoon and asked a simple question.
However they reach you.
Every channel, and every place a client starts from.
AI Studio
It all lands in one place.
One team inbox, shared by everyone who answers. Thami is in there too — and so is every message nobody got to on Friday.
Wednesday, 18:04
Thami taps your Facebook advert and lands in WhatsApp.
To her it is an ordinary chat with a shop. To your team it is one thread with her whole history attached — what she has bought, what she is owed, who spoke to her last.
The delivery slot, the payment link and the confirmation all happen without anybody opening a second system.
21:40, the same evening
Your AI answers instantly. Your team steps in when it matters.
Thami is back with two more questions and the shop is closed. The AI answers from your own price list, stock feed and policies.
When it is not sure, it hands over with a summary instead of guessing. That sentence is the difference between an assistant and a liability.
Automation
Set it up once. It runs every time.
Nobody booked Thami's Saturday slot by hand. Reminders, follow-ups, payment links and handovers happen on their own.
When
An order is paidOn any channel, from any source.
If
Delivery is outside 30 kmChecked against your own delivery zones.
Then
Send the schedule and book a slotOn WhatsApp, with a reminder the morning before.
The whole conversation writes itself into your CRM as it happens.
What you get
Eight things, one platform
Shared team inbox
Every channel on one screen, with assignment, notes and history.
AI agents
Instant answers, day and night, in your own words.
Automation
Booking reminders, follow-ups and routing handled without a person.
Linked CRM
Conversations become records in the system you already use.
Knowledge base
Answers drawn from your price list, policies and documents.
Voice
Calls and voice notes land in the same inbox as the rest.
Unlimited contacts
Grow your list as far as you like. No per-contact charge.
Invoices and payments
Send an invoice and take payment inside the same chat.
Built for
Businesses answering the same questions all day
Franchise and multi-branch
One inbox, many locations, with routing by branch.
Doctors and clinics
Appointment reminders and rescheduling without phone tag.
Retail and e-commerce
Order updates and delivery queries answered as they come in.
Events and ticketing
Bookings, confirmations and entry, all on one number.
Financial and insurance
Statements, invoices and payment links sent securely.
Property rentals and sales
Viewings, applications and tenant queries in one thread.
What it costs
One price, everything in it
AI Studio
From R8 950per month, excl VAT
The full platform: every channel, the AI agents, the automation and the CRM link. Ongoing support included.
What's included
- All eight channels in one shared team inbox
- AI agents answering from your own price list and policies
- Automation — reminders, follow-ups, routing and handovers
- CRM and ERP integration
- Unlimited contacts, with no per-contact charge
- Invoices and payments inside the chat
- Training for your team, and support that continues
Excludes VAT. Meta bills separately per message, at rates that differ by message type — those pass through at cost and we estimate them from your volumes in the proposal. Most clients are live in two to six weeks.
How we start
Five steps, and you can stop after any of them
Demo
We show it running on your channels and your questions.
Proposal
Scope, channels and volumes, priced in writing.
Setup
Number, templates, knowledge base and integrations.
Training
Your team learns the inbox, the saved replies and the handovers.
Go live
Live on your own number, with support that continues.
Before you ask
The five questions everybody asks
Is this the official WhatsApp Business API?
Yes. Your number is registered directly with Meta through an approved provider, with a verified business profile. It is not a workaround built on WhatsApp Web.
Can I keep my existing number?
In most cases yes. A number currently on the WhatsApp Business app has to be migrated, which takes a short window where messaging pauses. We plan that with you.
What does Meta charge on top?
Meta bills per message, at rates that differ by message type and country. Those pass through at cost and we estimate them from your volumes in the proposal.
What are the steps to go live?
A needs analysis, a written proposal, onboarding, payment, then setup of your number, templates, knowledge base and integrations — followed by training and go-live. Most clients are live in two to six weeks, depending on your Meta account status.
Where is my data stored?
Conversation data is hosted in line with POPIA, with role-based access, audit logs and export on request. We cover the specifics in the needs analysis.
See it on your own channels
Bring your three hardest client questions.
We will answer them live in the demo, on your channels, with your price list loaded. If it cannot handle them we will tell you so in the same meeting.
Every client message. One inbox.
WhatsApp · Instagram · Facebook · Web chat · Email · SMS · Telegram · Voice
Book a live demo
Three details and a way to reach you. No call-back queue.
AI Studio is built by Sideways10up. EngageONE is the Authorised Distribution Partner in South Africa and stays your point of contact.